What’s your exchange / return policy?
We offer returns / exchanges for a full refund to store credit within 30-days of purchase date.
For exchanges: Risk-free size shopping. We offer complimentary size exchanges to ensure your ideal fit. Unworn + unused items can be exchanged within 30 days of purchase date for a different size in stock, or store credit. Exchange shipping is covered for domestic orders. Please email hi@akashi-kama.com
For returns: Unworn + unused items can be returned within 30-days of purchase date for a refund to store credit. A return label will be provided, otherwise you may use your own method and ship to the return address on your order. For the return portal, click here. Please note that initial shipping costs are not refundable. Certain items are not eligible to be returned, including; seasonal sale items, pre-orders, pop-up items, uniform, or orders using promo codes and all collaboration products.
AKASHI-KAMA reserves the right to reject returns if it determines the customer is attempting to return items that have been worn, soiled, altered, or for any other exploitation of this return policy. Worn items will be sent back or subject to a cleaning + restocking fee.
